Intelligent Automation (IA) is a combination of Robotic Process Automation (RPA) and artificial intelligence (AI) technologies which together empower rapid end-to-end business process automation and accelerate digital transformation.
To extend the horizons of business process automation by an order of magnitude, Intelligent Automation combines the task execution of RPA with the machine learning and analysis capabilities of automatic process discovery and process analytics as well as cognitive technologies, like computer vision, Natural Language Processing, and fuzzy logic.
Intelligent Automation spans the entire automation journey—discovery, automation, optimization—automating any front- or back-office business process, and orchestrating work across combined human-bot teams.
In contrast to traditional automation which relies on prescriptive instructions and structured data inputs, Intelligent Automation assists with each step of the automation cycle, and then continues to improve over time.
The IA cycle begins with process discovery, where AI-powered tools automatically observe the work activities people are doing, identify optimal workflows, and propose an automation path.At the automation stage, intelligent automation applies AI to access unstructured information, including human chat conversation, audio, and video, which is crucial to making end-to-end automation possible—In today’s enterprise, unstructured information represents 80% of all business data.
Analyzing automation relies on AI to identify patterns in the process data and predict future productivity gains.The result? Self-adjusting, end-to-end automation of any business process, while reducing exceptions and bot management over time.
AI + RPA makes automating incredibly complex business tasks a reality. Augmenting RPA with AI technologies expands the possibilities of business process automation to include nearly any scenario—cognitive bots can reason and make decisions, learning on the job to become valuable resources in your human-digital workforce.
But the transformative potential of intelligent automation is that it creates the opportunity to reimagine how businesses operate by seamlessly integrating technology, work processes, and people.
